Our support team is available to both Sawyer customers and providers should any issues or questions arise. Our support hours are Monday-Friday 9:00am-5:00pm EST.
Each provider featured on Sawyer is an independently owned business that lists their services and schedules. They are the front line to managing all customer transactions and enrollments for their business, so as a best practice, we will typically recommend that customers reach out to the provider first.
If you feel that you have not received a timely response or if a resolution has not been reached, we will work with you to mediate and resolve issues as they arise. In the rare event that a resolution is not reached, Sawyer reserves the right to issue a refund to the customer on behalf of the provider.