Frequently Asked Questions

Reviews FAQs

• Sawyer Reviews Policy
• Reviews FAQs

General FAQs

• Email Marketing Subscriptions FAQ
• Photo uploading guide for activities and your business profile
• Types of Customer Emails Generated from Sawyer Tools
• Sawyer Tools Referrals
• How to Get in Touch
• COVID-19 FAQ

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Account FAQs

• I'm a new provider. How do I sign in?
• Why does my account need additional verification?

Activity FAQs

• New Order vs. Add Student
• Cancel a Class vs. Delete the Scheduled Activity?
• How Can I Display a Scheduled Activity to Customers But Prevent them from Registering?
• FAQ: How Do I Set Up Private Lessons?
• How Can I Sell Half-Semesters?
• What's the Difference Between Semesters and Camps/Events?

Banking and Payment FAQs

• Communicating Refund Options With Parents
• Disputed Credit Card Charges FAQ
• How Can I Invoice Customers?
• When do I get paid for transactions?
• Can I change my customer's payment information?
• How can customers pay on Sawyer?

SEO FAQs

• How to claim your Google My Business Account
• How to keep your Google My Business up to date during COVID-19